Last updated: 19 June 2025

1. Introduction

Welcome to BWB Solutions (“we”, “our”, or “us”). We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.BWB-Solutions.com, interact with us, or use any of our services.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

BWB Solutions
Website: https://www.bwb-solutions.com

Email: bwb-solutions@hotmail.com
Registered in the United Kingdom

We are the data controller responsible for your personal information.

3. What Data We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us

  • Name
  • Email address
  • Telephone number
  • Payment and billing information (where applicable)
  • Marketing preferences
  • Any other information you voluntarily provide via contact forms, sign-ups, or surveys

b. Automatically Collected Data

When you use our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Device type and operating system
  • Cookies and tracking data

4. How We Use Your Personal Data

We use your data for the following purposes:

  • To provide and improve our services
  • To respond to enquiries and customer support requests
  • To process transactions and manage billing
  • To send marketing and promotional materials (where consent is given)
  • To comply with legal and regulatory obligations
  • To monitor website usage and improve user experience

Under UK GDPR, we rely on the following legal bases:

  • Consent – when you voluntarily opt in to receive marketing
  • Contractual necessity – to provide services or respond to enquiries
  • Legal obligation – for tax, compliance, or regulatory purposes
  • Legitimate interests – to improve our services and understand user behaviour

6. Sharing Your Data

We may share your personal data with trusted third parties, including:

  • Service providers and payment processors
  • Marketing and email platform providers
  • Professional advisors (e.g., accountants, legal counsel)
  • Government authorities or regulators (where required by law)

We do not sell or rent your personal information to third parties.

7. International Data Transfers

If any data is transferred outside the UK, we ensure it is protected through:

  • Adequacy regulations approved by the UK government
  • Standard Contractual Clauses (SCCs)
  • Other appropriate safeguards under UK GDPR

8. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including:

  • For service provision and communication
  • To meet legal, accounting, or regulatory requirements

Once no longer needed, your data will be securely deleted or anonymised.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccuracies
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time (where applicable)
  • Data portability

To exercise any of these rights, contact us at [insert contact email].

If you believe your data has been mishandled, you have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

10. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic.

For more details, please see our [Cookie Policy].

Our website may include links to external websites. We are not responsible for the content, security, or privacy practices of those websites. Please read their respective privacy policies before submitting any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users by updating the “Last updated” date above. Significant changes may be communicated via email or website notice.

13. Contact Us

For questions, data requests, or complaints, please contact:

Data Protection Officer
BWB Solutions

Email: bwb-solutions@hotmail.com
Website: https://www.bwb-solutions.com